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	Set up jointly by the Insurance Regulatory and Development Authority of India and Government of Andhra Pradesh

Grievance Redressal (Insurance Sector) (Click the hyperlinks for PPTs and Speeches)
09.30-11.00	Programme Address by : Shri C. S. Rao, IAS (Retd.,), Chairman, IRDA Key-note address : Hon. Justice M. B. Shah, Chairman, National Consumers Disputes Redressal Commission. Address by: Smt. Rajyalakshmi Rao, Member, NCDRC Hon'ble Justice : I. Venkatanarayana, President, Andhra Pradesh Consumer Disputes Redressal Forum

11:00 -11:15	COFFEE BREAK

Session-I : 11.15-12.15	" Insurance Performance : The Two Sides of the Coin" Speakers:Shri P. A. Chowdary, Insurance Ombudsman and Shri G.V.Rao, ex- CMD, Oriental Insurance Co. Ltd. (OICL)(Shri P.C. James, ED / IRDA, Chairman of the Session)

12.15 -13.15	LUNCH BREAK

Session-II: 13.15-14.15	" Non-performance; An Insurer's Rationale " Speakers:Dr. H.C.Jain, ED, LIC of India Shri M. Ramadoss, CMD, OICL (Shri. Vepa Kamesam, MD / IIRM, Chairman of the Session)
Session-III : 14.15-15.15	" Non-Performance; The Consumer's Dilemma" Speakers: Smt. Pushpa Girimaji, Columnist Shri P.C.James, ED, IRDA (Dr. H.C. JAIN, ED / LIC OF INDIA, Chairman of the Session)
Session-IV: 15.15 -16.15	"Ground Realities : An Intermediary' Role" Speakers: Shri M.M.Siddiqui, Consultant Shri Moinuddin Mohd. Surveyor (Shri. P. A. Chowdary, Insurance Ombudsman, Hyderabad)
Session-V: 16.30 -17.00	"Reforms in Insurance Regulations - An Overview" Speaker: Shri S. V. Krishna Mohan, Jt.Director (Law), IRDA Vote of thanks: Shri G. N. Bhaskar Rau, Faculty Member, IIRM

Ms. Deeksha Pandit

IIRM made me realize my dreams and equipped me with confidence and advanced professional skills to turn them into reality.

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Ms. Madhupriya

There is a saying "Well begin is half done". Those who dream to have a well beginning of their carrier in insurance industry

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Dr. Santosh Phadtare

IIRM has provided me with unique opportunity to build on my experiences and improve the understanding of the intricate